Last updated: September 2026
Each LUX Glyph piece is produced on demand specifically for your order. Because of the made-to-order nature of our products, we do not accept returns or exchanges for change of mind, personal preference, or incorrect size or color selection.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery at contact@luxglyph.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs or video showing the problem
We will review your claim and, when approved, provide an appropriate replacement or refund at no additional cost to you.
Please do not send an item back without contacting us first. Because our products are produced on demand, physical returns are generally not required unless we specifically provide return instructions.
Size and Color Selection
We do not accept returns, refunds, or exchanges when the incorrect size or color was selected at the time of purchase.
Please review the product description and size information carefully before placing your order.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Orders that cannot be delivered because of an incorrect or incomplete address provided during checkout may not qualify for a refund or free replacement. Additional costs associated with redelivery may be the customer’s responsibility.
Lost or Significantly Delayed Orders
If your shipping information is correct and your package has not arrived because of a confirmed carrier or logistics issue, please contact us at contact@luxglyph.com.
We will investigate the shipment with our fulfillment partner and determine whether a replacement or refund is appropriate.
Order Cancellations
Because products are made specifically for each order, cancellation requests should be submitted as soon as possible.
If production has not begun, we may be able to cancel the order and issue a refund. Once production has started, cancellation or a full refund may no longer be possible.
Refunds
Approved refunds will be issued to the original payment method.
Once a refund has been processed, the time required for the funds to appear in your account may depend on your bank or payment provider.
Contact
For questions or problems with an order:
LUX Glyph
contact@luxglyph.com